Seattle, Washington – A video recorded by Ari Hoffman on October 24, 2025, at Seattle-Tacoma International Airport shows widespread chaos and mounting frustration among travelers after an Alaska Airlines IT outage caused a ground stop, unannounced delays, and mass cancellations of evening flights.

The footage captures a massive, disorganized line of passengers snaking through the brightly lit Concourse C terminal. Dozens of people bundled in winter coats, hats, and backpacks drag rolling suitcases toward a single overcrowded customer service counter.

The queue stretches across glossy tiled floors with beige, teal, and brown wave patterns, passing glass storefronts—including a Hudson News shop with blue signage—a world map display of Seattle routes, and overhead flight boards flashing red “CANCELED” alerts.

As the camera pans forward from the back of the line, tension builds among stranded passengers. Some speak anxiously on their phones, others exchange complaints in small groups, while no visible airline staff appear to be organizing the crowd.

Background sounds of rolling luggage, faint announcements, and subdued chatter echo through the concourse as the scene reflects the stranding of hundreds of travelers, according to Hoffman’s post.

Podcast: Play in new window | Download